Protec Dental Laboratories Ltd. is a growing full-service dental laboratory located in the Olympic Village area. We are seeking a dynamic individual to join our team in a Customer Service Specialist role. The ideal candidate must have good communication and interpersonal skills, a natural curiosity and willingness to learn, and the ability to work effectively in a fast-paced environment as a team player and independently. If you are someone who embraces change and challenge with an embedded passion for customer service, then this job is for you!

The Customer Service Specialist will report to the Customer Service Team Lead

What You Will Be Doing

  • Provide administrative support such as answering inbound telephone calls, live chat and email offering information on products and services.
  • Promptly and accurately schedule pickups, and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM.
  • Have good product knowledge and be willing to expand dental knowledge constantly.
  • Communicate with customers, colleagues and managers in a professional manner.
  • Identify customer needs and assist customers in navigating the company website and portal.
  • Make outbound calls on cases that need assistance.
  • Gather customer service feedback and share with Customer Service Team Lead.
  • Seek advice and input from the Customer Service Team Lead
  • Scheduling patients for Custom Shade appointments.

What You Will Need

  • Exceptional communication and interpersonal skills
  • Experience in a customer service role
  • Strong computer skills, Including Microsoft 365
  • Strong organizational and excellent time management skills
  • Aptitude for working both collaboratively and independently
  • Ability to work quickly and accurately with strong attention to detail
  • Willingness to learn and grasp new technology
  • High School Diploma

The Perks

  • Extended healthcare
  • Transit friendly
  • Lots of great eats in the neighbourhood
  • A great team
  • A chance to join one of the most progressive labs in Canada

Job Type

  • Full-time Monday to Friday during business hours (8:00am-5:00pm)